Shipping & Returns

Q: What Are The Shipping Charges And Who Bears Them?

A: Shipping Charges Are To Be Borne By The Customers. Shipping Charges For Mumbai Region Are Rs 50 Per Kg Shipping Charges For All Domestic Parcels Are 120rs Per Kg. Shipping Charges Are Calculated On Actual Weight Of Your Parcel.

In Case Of Bulky Items Like Storage Boxes, Paper Trimmers, Paper Shredders They Being Delicate Need Extra Packaging And Hence Go In Volumetric Weight Which Is Usually Higher Than Actual Weight Of The Parcel. So While Placing Order For Such Items Please Check Courier Charges With Us First.

For International Destinations Shipping Charges Vary From Country To Country And Hence If You Are Placing Order From Outside India Please Write To Us At sales@a1craft.in To Know Exact Shipping Charges Applicable On Your Order.

Q: Do We Offer Cod?

A: We Are Trying To Serve U Better And Better Everyday And In Order To Improve That We Are Trying Our Best To Provide Cod As Well.

As Of Now We Are Able To Provide Cod To Some Locations In Mumbai. But It Depends On Availability Of Personnel.

If You Wish To Have Cod For Your Order Please Contact Us After Submitting Order.

Q:Which Courier Services Do We Use?

A: We Usually Ship Through Dtdc Couriers, First Flight Couriers For All Domestic Parcels. Only Certain Locations Where They Do Not Deliver We Will Use Indian Post For Shipping Your Parcel.

Q: When Will My Order Be Dispatched?

A: We Take Lot Of Efforts And Pay Attention To All Items In You Order And Hence We Take Time In Processing And Packaging Your Order. We Usually Try To Ship Your Order On Same Day If Payment Is Received Before Noon. Else It Will Be Shipped Next Day.

Orders Are Shipped In Order Of Receiving Payment.

However Sometimes During Festival Season Shipping Might Be Delayed Due To More No Of Orders. But Be Assured That We Will Update U In Those Case.

Q: How Can I Track My Order?

A: After Your Order Is Dispatched We Provide U With Tracking No Next Day Via Email Or Sms. And You Can Track Your Parcel On Respective Courier Company’s Website. However In Case You Are Not Able To Track Your Parcel Please Give Us Call On 8082839533 And We Will Do Our Best To Help You Track Your Parcel.

Q: When Will I Receive My Order?

A: Usually All Order Are Received Within 3 To 5 Working Days Via Air Mail. However Sometimes It Can Be Delayed Due To Delivery Person Unable To Reach You, Any Natural Disaster In Your Region, Bank Holidays Or Festival Season Or Local Holidays In Your Region.. Also In Some Remote Places Also Delivery Can Be Delayed Upto 7 Days.

For Big Parcels Or Bulky Items Or Wholesale Orders Sent Via Road Transport It Can Take Anywhere From 8 To 10 Days To Receive The Parcel

Q: Do I Have To Pay Any Taxes Or Customs?

A: While Ordering From A1craft.In You Agreeing To Import The Product Lawfully In Ur Region Or Country And Hence You Have To Comply With Ur Regional Or Country Laws.

We Are Unable To Predict Which Parcels Will Be Charged By Custom Duty Or Octroi Charges And Hence Cannot Give You Quotation For The Same. However Its Buyer’s Responsibility To Pay Those Charges In Order To Receive The Parcel. And It Will Not Be Compensated By A1craft.in

Q:I Received My Parcel, But Its Damaged Or Tempered With.

A: As Soon As You Got The Parcel Please Check First If Its Damaged Or Tempered With Immediately Call Us On 8082839533. However In Case We Are Not Available To Answer U Than Receive The Parcel And When You Sign On Proof Of Delivery Mention There “Parcel Received In Damaged Condition” Also Try To Take Picture Of Your Signed Receipt And Send Us So We Can Claim Same To The Company

Also After Receiving Parcel Take Pictures Of Damaged Packaging Or Articles And Report To Us Within 48 Hours With All Details Via Email Or Phone Or Whatsapp.

Returns & Exchanges
Q: Do You Accept Returns?

A: We Do Not Accept Returns Unless • Wrong Items Sent To You. • Defective Item Sent To You. • Item Damaged During Transit [will Be Replaced Only If Your Parcel Was Insured].

Q:How Do I Return You Items?

A: To Return The Item Please Pack It Well. Any Item Damaged Due To Faulty Packaging Will Not Be Eligible For Returns Or Replacement. Also If Original Packaging Has Been Tampered Or Seal Is Broken Than It Will Not Be Eligible For Replacement.

For Any Discrepancy Regarding Your Order Please Write Or Call To Us Within 72 Hours. Beyond This Timeline We Will Not Be Able To Help.

Also Shipping Charges For Replacement Or Return To Be Borne By The Buyer.

Q : How And When Will I Get Replacement Or Refund?

A: We Will Ship Out Replacement On Receiving The Parcel Sent By Buyer And After Ensuring That Its Intact. In Case Similar Item Is Not Available For Replacement We Will Offer U Other Item Of Same Or Lesser Value As Replacement. And In Case Of Refunds It Will Be Given As Store Credits. There Will Be No Cash Refunds In Any Condition.

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